gili58 Privacy Policy — Your Data, Explained Clearly

This Privacy Policy describes how gili58 ("gili58," "we," "us," or "our") collects, uses, stores, protects, and in limited circumstances shares the personal information of individuals who register for and use the gili58 platform — the online gaming website and any associated mobile interfaces available at gili58.com.

When you register a gili58 account, deposit funds, place a bet, contact our support team, or simply browse the website, you may be sharing personal data with us. This policy explains exactly what that data is, why we need it, and what we do — and, just as importantly, what we do not do — with it.

gili58 respects the privacy of every Filipino player on the platform. Data collection at gili58 is limited to what is genuinely needed to operate the platform, comply with applicable legal and regulatory requirements, and deliver the best possible experience to our players. We do not collect data for the sake of it, and we do not monetise your personal information by selling or licensing it to third parties.

By registering an account with gili58, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any part of this document before registering, you are welcome to contact us at support@gili58.com — we are happy to explain anything that is not clear.

The personal data gili58 collects depends on how you interact with the platform. Below is a complete breakdown of what we collect and why each category is necessary.

Registration Data

When you create a gili58 account, we collect: your full legal name, date of birth, email address, and Philippine mobile number. This information is required to create and manage your account and to verify that you meet the minimum age requirement of 21 years.

Identity Verification (KYC) Data

Before processing withdrawals, gili58 is required to verify your identity. This involves collecting copies of government-issued identification (such as a PhilSys National ID, passport, or driver's licence), proof of address, and in some cases proof of ownership of the payment method used for deposits. KYC data is processed and stored securely and is used exclusively for verification purposes.

Financial Transaction Data

Every deposit, withdrawal, and bet placed on gili58 generates a transaction record. This includes amounts, timestamps, payment methods, account balances, and bet outcomes. This data is necessary for account management, regulatory reporting, and the resolution of any payment disputes.

Technical and Device Data

When you access gili58, our servers automatically collect certain technical information including your IP address, browser type and version, device type, operating system, and session data such as pages visited and time spent on the platform. This data is used for platform security, fraud detection, and performance optimisation — not for profiling you as a consumer.

Communication Data

If you contact gili58's customer support via email, live chat, or any other channel, we retain records of those communications. This helps us resolve follow-up queries efficiently, maintain service quality, and meet record-keeping obligations.

Behavioural and Gaming Data

We record your activity on the gili58 platform — games played, bets placed, time on site, and similar patterns. This data supports our responsible gaming monitoring system, which is designed to detect patterns that may indicate problematic gambling behaviour. It also helps us improve the platform experience for Filipino players.

gili58 only collects and processes personal data when there is a clear and legitimate reason to do so. The following are the primary purposes for which we use the data we collect from gili58 players.

Account Management and Service Delivery

Your registration data is used to create and maintain your gili58 account, verify your eligibility to play, process deposits and withdrawals in Philippine pesos, and provide you with the full range of sports betting, casino, and gaming services available on the platform. Without this data, the service simply cannot function.

Regulatory Compliance and Legal Obligations

gili58 is required by applicable law and regulatory requirements to verify the identity of players (KYC), maintain records of financial transactions, report suspicious activities to relevant authorities, and enforce age restrictions. These obligations exist whether you consent to them or not — they are a legal requirement for operating a gaming platform in compliance with Philippine law.

Fraud Prevention and Platform Security

Technical and behavioural data is analysed to detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and unauthorised account access. gili58 uses this data to protect both the platform and our players — including you — from bad actors.

Responsible Gaming Monitoring

gili58 uses behavioural and gaming activity data to monitor for patterns that may indicate a player is experiencing gambling-related harm. This monitoring is a core part of our responsible gaming commitments and may trigger proactive outreach from our support team. The goal is player protection, not surveillance.

Customer Support

Communication records are used to handle your queries efficiently, ensure consistency in support quality, and resolve any disputes. When you contact gili58 support, records of prior communications help us pick up where we left off without you having to re-explain your situation every time.

Platform Improvement

Aggregated and anonymised usage data helps the gili58 team understand how Filipino players use the platform — which features are most valuable, where friction occurs, and what improvements would have the most positive impact. Individual player data is not used for this purpose in identifiable form.

gili58 does not sell your personal data. We do not provide personal data to marketing agencies, data brokers, or any third party for commercial use. Data sharing at gili58 is strictly limited to what is necessary to operate the platform and comply with legal obligations.

Payment Processors

To process deposits and withdrawals via GCash, Maya, GrabPay, InstaPay, BDO, BPI, UnionBank, and other supported payment methods, gili58 shares the minimum necessary transaction data with the relevant payment processing partners. These partners handle your financial data under their own privacy frameworks and are bound by contractual obligations to gili58 regarding data protection.

Identity Verification Providers

For KYC processing, gili58 may engage specialist identity verification service providers to validate the documents you submit. These providers receive only the data necessary for verification purposes and are prohibited from using it for any other purpose.

Technology and Infrastructure Partners

gili58's platform is supported by cloud hosting, content delivery, and security infrastructure providers. These providers process data on gili58's behalf under strict data processing agreements. They do not have independent access to your personal data and may not use it outside of their contracted service scope.

Regulatory Authorities and Law Enforcement

gili58 may be required by law, court order, or regulatory directive to disclose personal data to relevant Philippine government agencies, law enforcement bodies, or regulatory authorities. Disclosure in these circumstances is not optional and gili58 will comply with valid legal requests. Where legally permitted, we will notify you of such a disclosure.

Gaming Integrity Bodies

In cases involving suspected match-fixing, betting fraud, or sports integrity violations, gili58 may share relevant betting data with recognised sports integrity organisations. This is done to protect the fairness of sports and gaming and is consistent with industry standards and applicable regulatory obligations.

gili58 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect the data we hold.

• Encryption in transit: All data exchanged between your device and gili58 is encrypted using TLS (Transport Layer Security). This prevents interception of your data by third parties during transmission.
• Encryption at rest: Sensitive personal data — including KYC documents and financial records — is stored using strong encryption standards. Encryption keys are managed separately from encrypted data.
• Access controls: Access to personal data within gili58 is restricted on a need-to-know basis. Employees and contractors who do not need access to your personal data in order to perform their duties do not have it. Access is logged and monitored.
• Penetration testing and security audits: gili58's platform and data infrastructure are subject to regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: gili58 maintains an incident response plan for data security events. In the event of a data breach that is likely to result in risk to your rights, we will notify you and the relevant authorities within the timeframes required by applicable law.

gili58 retains personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general principles apply:

• Active accounts: While your gili58 account is active, all data associated with your account is retained to support the delivery of services, account management, and regulatory compliance.
• Closed accounts: After an account is closed, gili58 retains transaction records, KYC documents, and communication records for a minimum period as required by applicable law — typically five to seven years — for regulatory, anti-money laundering, and dispute resolution purposes. This obligation exists regardless of why the account was closed.
• Technical logs: Server logs and security-related technical data are retained for shorter periods (typically 90–180 days) unless a specific incident requires longer retention for investigation purposes.
• Marketing data: If you have opted in to promotional communications from gili58, your marketing preferences are retained until you withdraw consent or close your account.

When personal data is no longer required and no legal obligation requires its retention, gili58 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

gili58 uses cookies and similar browser storage technologies to operate the platform, remember your preferences, and maintain your login session. Here is what you need to know about how cookies work on gili58.

Most browsers allow you to view, manage, and delete cookies through the browser's settings menu. If you block all cookies, some parts of gili58 may not function correctly. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

As a gili58 player and a person whose data we process, you have the following rights under applicable data protection law. To exercise any of these rights, contact us at support@gili58.com. We will respond within a reasonable timeframe — typically within 30 days of receiving your request.

gili58 is strictly an adults-only platform. Registration and participation are permitted only for individuals who are 21 years of age or older. gili58 does not knowingly collect personal data from anyone under the age of 21.

Age verification is a mandatory step in the registration process, and gili58 reserves the right to request documentary proof of age at any point during an account's lifetime. Any account discovered to belong to a person under 21 will be immediately closed, and any balance held in that account will be handled in accordance with applicable regulatory requirements — which may include forfeiture.

If you become aware that a minor has registered on gili58 using false information, please report it immediately to support@gili58.com. We take underage access seriously and will act on all reports promptly. Parents and guardians in the Philippines are encouraged to use parental control tools available through their internet service providers and device operating systems to restrict access to online gaming platforms.

gili58 may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, applicable law, or regulatory requirements. When material changes are made, we will notify registered players through a combination of the following methods: an email to your registered address, a notice displayed on the gili58 website or platform on your next login, and an updated "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of gili58 following the effective date of any update constitutes your acceptance of the revised policy. If a material change affects your data rights in a way you are not comfortable with, you may close your account before the change takes effect and request the return of any withdrawable balance.

For historical versions of this Privacy Policy or questions about what changed between versions, contact our support team at support@gili58.com.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, the gili58 support team is here to help. All privacy-related enquiries are handled with confidentiality and care.